29 Blackness Road,Linlithgow
01506 843000
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Provision of Services Regulations & Complaints Pol

Provision of Service Regulations

Name: LINLITHGOW TYRES & EXHAUSTS

Legal form: Sole Trader

Service: Tyre, Exhaust & Battery Fast Fit (Repair & Replacement)

Registered office and postal address: 29 Blackness Road, Linlithgow, West Lothian, Scotland EH49 7JA

Telephone: 01506 843000

Fax: N/A

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Public registers: N/A

VAT number: 446 5686 13

Regulating body: British Tyre Manufacturers’ Association/UK Law

General terms and conditions:

Applicable law: Unless otherwise agreed, Scottish law, with the Scottish Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Work Guarantees: All tyres full lifetime guarantee against any manufacturers  defects or fitting faults. Exhausts 2 year manufacture warranty and any fitting faults. Batteries as per manufacturers guarantee.

Complaints: Complaints can be made by contacting via email or in writing to Linlithgow Tyres & Exhausts at the above address.

Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership

 

LINLITHGOW TYRES & EXHAUSTS COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Please either write to us at Linlithgow Tyres & Exhausts, 29 Blackness Road, Linlithgow, EH49 7JA or alternatively email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 2413209.